FAQ

1. Are your gemstones natural or synthetic?

All of our gemstones are 100% natural unless clearly stated otherwise. We do not sell synthetic or lab-created stones.

2. Do your gemstones come with a certificate?

Yes, every gemstone we sell comes with an official gemological certificate issued by a recognized laboratory.

3. How can I be sure the gemstone is genuine?

We provide certified gemstones and maintain full transparency. Each gem is tested and verified by professional gemologists.

4. Are the gemstones treated in any way?

Some gemstones may undergo standard treatments like heat treatment to enhance color or clarity. All treatments are clearly disclosed.

5. How do I choose the right gemstone?

Choosing the right gemstone depends on your purpose—whether it’s for beauty, investment, or astrology. Contact us for expert guidance.

6. Can I return or exchange a product?

Yes, we accept returns and exchanges under our return policy. Items must be returned in original condition along with the certificate.

7. Do you offer international shipping?

Yes, we ship worldwide using secure and insured courier services. Shipping charges may vary based on destination.

8. How should I care for my gemstone or jewellery?

Use a soft cloth and mild soap to clean most gemstones. Avoid harsh chemicals and store your jewellery separately to prevent scratches.

9. Are your jewellery pieces handmade?

Yes, most of our jewellery is handcrafted by skilled artisans using both traditional and modern techniques.

10. Can I order custom-made jewellery?

Yes, we offer custom-made jewellery. You can choose your gemstone, design, and metal. Contact us to get started.